1. Our Commitment

At Fitness Depot Plus, we take pride in offering high-quality fitness equipment and personalized customer service. Before every purchase, our team takes the time to help each customer select the equipment that best suits their needs.

Due to the specialized nature of our products, the following conditions apply to all returns, exchanges and refunds.

2. General Conditions

All return or exchange requests must include:

• The original sales receipt;
• The complete product;
• All accessories and components;
• Instruction manuals;
• The original packaging, when applicable.

Fitness Depot Plus reserves the right to inspect any returned product before approving a return or exchange.

3. Final Sale Items

The following products are considered Final Sale. No returns, refunds or store credits will be accepted unless required by applicable law.

• Accessories
• Dumbbells
• Weight Plates
• Bars & Barbells
• Kettlebells
• Flooring
• Storage Racks
• Resistance Bands
• Display / Demo Models
• Special Orders
• Commercial Equipment

4. Residential Fitness Equipment

Residential fitness equipment including treadmills, exercise bikes, ellipticals, rowing machines, home gyms, Smith machines, functional trainers and similar equipment may only be returned when all of the following conditions are met:

• The product is brand new;
• It has never been used;
• It has never been assembled;
• The original packaging is unopened or in like-new condition;
• All parts and components are included;
• The return request is made within 30 days of purchase.

Any equipment that has been assembled, installed or used is considered accepted by the customer and cannot be returned unless otherwise required by applicable law.

5. Damaged Products

Any visible shipping damage must be reported within 48 hours of receiving the product.

Fitness Depot Plus will determine the appropriate solution based on the circumstances, including replacement, repair, replacement parts or another reasonable remedy.

6. Defective Products

Products covered under a manufacturer's warranty are handled according to the manufacturer's warranty terms.

When applicable, Fitness Depot Plus may assist customers in processing warranty claims.

7. Delivery and Installation

Delivery, installation, assembly, travel and other completed service charges are non-refundable once the service has been performed.

8. Exchanges

Exchanges are not automatically guaranteed.

Fitness Depot Plus may authorize an exchange at its sole discretion when circumstances warrant.

9. Refunds

When a refund is approved, it will be issued using the original method of payment whenever possible.

Delivery, installation and completed service fees remain non-refundable.

10. Exceptions

Fitness Depot Plus reserves the right to approve exceptions to this policy when warranted by the circumstances.

Any exception granted shall be considered a one-time accommodation and shall not constitute a precedent.

11. Consumer Rights

This policy does not limit or exclude any rights provided to consumers under applicable laws, including any legal warranties or consumer protection legislation applicable in the province where the purchase was made.